These general conditions indicate the rules to be applied for the carriage of passengers and their belongings on the units belonging to Golfo Paradiso Srl. These terms shall be deemed to be fully accepted by the passenger at the time of purchase of the tickets which make express reference to them.
The carrier is not liable for damages caused by delays or by unattended or inaccurate performance of the transport if caused by accidents, force majeure, adverse weather and/or sea conditions, strikes, technical faults causing force majeure or any other cause beyond their reasonable control. In case of events that might endanger the ship’s and/or the passengers’ safety, the captain shall always have the right to change the route. Advertised fares and conditions may be subject to change until the issuance of the ticket. For matters not covered by these terms regarding liability in relation to passengers’ transport, express reference is made to the Italian Navigation Code and applicable EU Regulations.
The crossing times are merely indicative and calculated based on the distance between ports in favourable weather and sea conditions. The Company cannot be held accountable for delays due to port operations.
1. TICKETS
The possession of a valid ticket is the necessary condition for the passenger to be allowed to travel on Golfo Paradiso’s units.
The ticket is a contract of carriage and must be kept for the duration of the entire journey.
Residents’/workers’ boarding passes are strictly personal and only valid if submitted to the crew at the time of boarding.
Submitting a valid ticket entitles the passenger to board and being transported to the destination harbour. However, the boarding entitlement might be denied in the event of safety reasons that might be considered such, at unquestionable discretion of the captain, of the Navigation Society or of the relevant authorities.
The ticket is strictly personal – non-transferable – valid until 19.30 of the day of its issue
2. PASSENGERS WITHOUT OR NOT ENTITLED TO TRAVEL DOCUMENTS
3. FARES
The fares applied by Golfo Paradiso Srl are available on the company’s website and at the Company’s ticket offices.
For children under 4 years of age the passage is free.
Children from 4 to 12 years old will be charged a reduced rate.
4. TRAVEL OF MINORS
Passengers under the age of 14 cannot travel alone. They must be supervised at all times by their parents and/or the adult passengers charged with exercising due care and cannot move freely on the ship unaccompanied. In no case will the Carrier be liable for damages incurred to minors in violation of the above. If the minor travels under the responsibility of a third party, a written authorisation of the parents or guardian in which they declare to entrust the child to a designated person who will be responsible for all legal purposes is required. Said declaration must be accompanied by a photocopy of a valid identity document of each registrant.
Under-age passengers between 14 and 18 years of age may travel alone, on the condition to be in possession of a written permission of the parental authority operator releasing the Carrier from all liability.
5. BOARDING
The passenger is required to arrive at the boarding point at least 15′ before the departure time.
They must also comply with the procedures provided for the quay of transit and boarding access, observing the directions provided by our staff.
6. BICYCLE - SCOOTERS AND/OR THE LIKE TRANSPORT
Bicycles, scooters and/or the like are allowed on the Company’s units, subject to the following conditions:
Availability of space on board and consequent consent of the captain who, for reasons of space, may refuse to embark the above-mentioned means of transport.
The fare applied to the transport of a bicycle is the one-way ticket fare of the chosen tourist line.
7. PETS
Pets are allowed on the Company’s units, subject to the following conditions:
The following provisions apply exclusively to travel tickets purchased online through the Company’s website.
Dear Customers,
Before purchasing tickets for our excursions, please read our cancellation and refund policy carefully.
1.Cancellation by the Customer
Customers may request the cancellation of their booking and the corresponding refund no later than 7 (seven) calendar days before the scheduled excursion date.
Cancellation requests must be submitted to Golfo Paradiso S.r.l. using one of the following methods:
Cancellation requests received within the 6 (six) days preceding the excursion date will not be eligible for any refund.
In the event of failure to appear for boarding (“no-show”), voluntary withdrawal, or inability to participate in the excursion for reasons not attributable to Golfo Paradiso S.r.l., no refund will be granted.
Customers may request a change to the excursion date no later than 4 (four) calendar days before the originally booked date.
Any date change will be subject to availability on the newly requested date.
Requests received within the 3 (three) days preceding the excursion date cannot be accommodated.
If no availability exists for the requested new date, the ticket will remain valid only for the originally booked excursion date and will not be eligible for any refund.
Golfo Paradiso S.r.l. reserves the right to cancel or suspend an excursion in the event of:
In such cases, customers will be entitled to a full refund of the amount actually paid.
The refund shall constitute the sole compensation due to the customer. Golfo Paradiso S.r.l. shall not be liable for any ancillary expenses incurred by the customer, including, but not limited to, travel costs, parking fees, accommodation expenses, or any other indirect costs.
Refunds will be issued using the same payment method used for the original purchase, unless a different method is required for technical reasons or agreed upon by the parties.
The time required for the refund to be credited depends on the payment networks and banking institutions involved and is generally between 5 (five) and 10 (ten) business days from confirmation of the refund.
For information, cancellation requests, booking modifications, or payment-related inquiries, please contact Golfo Paradiso S.r.l. using the following details:
Telephone: +39 0185 772091
E-mail: booking@golfoparadiso.it